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Client Success Manager

Be the trusted marketing partner our energy-sector clients rely on, turning data into strategy and strategy into measurable results.

Remote - US Based
Full-Time
Mon-Fri, 8 AM - 5 PM CST
Apply Now

About Us

We are a specialized digital marketing agency serving the energy sector oil & gas, natural gas, and power companies. We’re a nimble, collaborative team creating impactful marketing strategies for technical, B2B clients.

Our Core Values

Backstage Digital is built on a foundation of trust, ownership, and service. These values guide how we work together, serve clients, and represent the company. Team members are expected to uphold these values in their daily interactions and responsibilities.

  • Always Available

We communicate promptly, remain engaged during working hours, and are dependable for our clients and teammates.

  • Driven by Results

We focus on meaningful outcomes and measurable impact rather than simply completing tasks.

  • Clear Communication

We communicate proactively, honestly, and respectfully. We keep others informed, ask questions when needed, and address challenges early.

  • Ownership Mindset

We take responsibility for our commitments, follow through on what we say we will do, and seek solutions rather than excuses.

  • Relentless Improvement

We are committed to learning, refining our skills, and improving our processes. We welcome feedback and continuously look for better ways to serve our clients.

  • Faith-Driven Integrity

We strive to operate with honesty, humility, and character. We treat clients, teammates, and partners with respect and seek to do what is right, even when it is difficult.

About This Role

We're looking for a strategically minded Client Success Manager to serve as a trusted marketing partner to our clients.

You’ll oversee a portfolio of client accounts, build a deep understanding of each client’s business goals, and advise on the marketing priorities and next steps that will move their business forward. You’ll own account-level performance and key metrics, translate campaign data into actionable recommendations, and partner with our internal teams to turn strategy into measurable results.

This role goes beyond communicating updates: you’ll proactively identify opportunities, address performance gaps, and guide clients toward informed marketing decisions.

What You'll Be Doing

01
  • Client Management & Communication
  • Serve as the primary marketing partner for clients; lead monthly performance meetings focused on business goals, results, and recommended next steps
  • Proactively advise clients on marketing priorities, explain the implications of results, and recommend adjustments. This role goes beyond sharing project updates
  • Build trust-based relationships by understanding each client's business and connecting marketing decisions to their goals
  • Maintain client profiles and account documentation that capture business objectives, key metrics, strategic priorities, and agreed actions
02
  • Project & Campaign Management
  • Own project and campaign priorities across accounts using ClickUp, Microsoft Teams and agreed-upon channels, aligning work with client goals and expected impact
  • Translate strategic recommendations into clear briefs, delegate to operations and production teams, and track delivery against agreed timelines
  • Lead weekly internal check-ins to review progress, resolve bottlenecks, and flag resource needs or risks to client outcomes early
  • Manage website projects from kickoff through launch, keeping business objectives, client expectations, and measurement needs central to delivery
  • Balance competing account priorities based on business impact, urgency, and available resources
03
  • Quality Control & Oversight
  • Serve as the final curator of all client-facing deliverables, ensuring every piece of work aligns with the client's goals, brand, expectations, and quality standards before it reaches them; represent the client's voice within the team and guide revisions from their perspective
  • QA websites before launch, verifying content, links, tracking, and forms to support a reliable user experience and performance measurement
  • Provide clear, actionable feedback that strengthens creative quality and supports the intended marketing outcomes
04
  • Reporting & Strategy
  • Own account-level performance and key metrics; align success measures with client business goals and deliver monthly reports with insights, recommendations, and clear next steps
  • Analyze campaign data to identify trends, performance gaps, and growth opportunities; recommend adjustments and track their impact
  • Own client retention by demonstrating marketing value and proactively addressing risks; recommend upsell and cross-sell opportunities when they support client goals
  • Develop strategic recommendations with internal teams, turning insights and creative ideas into prioritized actions that drive measurable results
05
  • Internal Collaboration
  • Partner with operations, creative, and strategy teams to align execution with client objectives and performance priorities
  • Initiate all client project requests and lead team briefings to clarify objectives, scope, deliverables, owners, and timelines, ensuring everyone is aligned before work begins
  • Support new client onboarding by documenting business goals, measurement needs, expectations, and initial strategic priorities
  • Participate in weekly team meetings and communicate via Microsoft Teams daily to keep decisions, owners, and next steps clear and follow through on client commitments

What We're Looking For

  • Must-Have Qualities:
  • Self-starter and problem solver who takes initiative without hand-holding
  • Master juggler who manages competing deadlines across multiple accounts
  • Relationship builder who genuinely enjoys working with clients
  • Detail-oriented with high standards for quality
  • Collaborative team player with proactive communication
  • Skilled communicator and negotiator who aligns client expectations, navigates scope changes, and builds agreement on priorities and next steps
  • Commercially minded advisor who identifies opportunities to adjust scope, shift strategy, or recommend an upsell when it supports the client's business goals
  • Confident leading business-level conversations, even when performance falls short, by addressing results honestly, explaining trade-offs, and guiding clients toward a clear plan that strengthens trust and a long-term marketing partnership
  • Adaptable and coachable, welcomes feedback and thrives under pressure

Qualifications

  • Required
  • 2+ years account management, customer success, or client services experience
  • Proven track record managing multiple client accounts simultaneously
  • Experience working remotely and managing time independently
  • Strong project management skills with attention to detail
  • Agency experience in digital marketing or creative services
  • Working knowledge of digital marketing strategies and marketing funnel
  • Preferred (Nice to Have)
  • B2B marketing background, especially technical or industrial sectors
  • Experience with energy, oil & gas, or power industries
  • LinkedIn advertising and B2B social media experience
  • Technical Skills
Outlook
Teams
Excel
Word
ClickUp
Gain App
Canva
Zoom
Loom
ChatGPT

What We Offer

  • Fully remote position
  • Collaborative team culture with regular brainstorming sessions
  • Comprehensive training with recordings, transition docs, and shadowing
  • Access to marketing playbooks, SOPs, and professional development resources
  • Company holidays including the week between Christmas and New Year's
  • PTO Benefits

Apply for this Role

Send us your details and resume. We'll be in touch.

  • PositionClient Success Manager
  • LocationRemote – US
  • TypeFull-Time
  • ScheduleMon–Fri, 8–5 CST
  • SalaryDiscussed in interview